Jacquemus x Nike Women's Moon
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Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your delivery location.
How long does delivery take?
- Orders are typically processed and shipped within 1–2 business days.
- International deliveries usually arrive within 7–16 business days, depending on the destination and local customs processing.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment's progress.
What happens if my package is delayed?
If your order is delayed beyond the estimated delivery timeframe, please contact our support team. We'll be happy to investigate the issue and assist you as quickly as possible.
What is your return policy?
You may return your product within 14 days of delivery, provided it is unworn, unused, and in its original condition, including the original packaging.
How do I request a return?
Simply contact our support team via email and include your order number. We'll guide you through the return process and provide the necessary instructions.
Do I have to pay for return shipping?
Return shipping costs depend on the reason for the return. If you received a defective or incorrect item, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.
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Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you offer gift wrapping
Yes, we can wrap your item in our signature box with tissue paper, and include a card with your personal message. The option is available during checkout for an additional $5. Please note this service is not available for wireless speaker purchases.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your return policy?
All products purchased from our website may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us.
Any question?
You can contact us through our contact page! We will be happy to assist you.